Refund Policy #

This Refund Policy applies to SigmaDocs, a React.js Documentation CMS listed on the Envato Market (CodeCanyon). By purchasing a license for SigmaDocs, you agree to the terms outlined below, which operate alongside Envato's official Refund Policy.

Envato Marketplace Refund Guidelines #

All purchases of SigmaDocs are subject to Envato's standard marketplace rules in addition to this policy. Refunds are handled through Envato's Help Center and are evaluated according to their official guidelines.

Refunds are generally considered in the following cases:

  • The item is significantly different from its description or preview on the item page.
  • The item has a verifiable fault or defect that the author is unable to fix within a reasonable timeframe.
  • The item was not delivered due to a technical failure at the point of sale.
  • The same item was accidentally purchased more than once.

When Refunds Are Not Provided #

In line with standard digital marketplace practices, refunds are not provided in the following situations:

  • Change of mind after purchase or download.
  • Lack of technical knowledge or resources required to install, configure, or use SigmaDocs.
  • Incompatibility with third-party software, custom modifications, or hosting environments not covered by the stated requirements.
  • The item was used to complete or launch a project and is no longer needed afterward.
  • Refund requests made after extensive customization or modification of the source code.
  • Issues arising from unauthorized changes made to the core files of SigmaDocs.

Support Before Requesting a Refund #

Most issues can be resolved through support rather than a refund. Before submitting a refund request, we recommend the following steps:

  • Review the documentation, including the Installation Guide and FAQ articles.
  • Submit a support ticket describing the issue in detail, including screenshots or error logs where possible.
  • Allow a reasonable timeframe for the author to investigate and respond, in line with the item's support policy.

If a genuine bug is confirmed, it will be prioritized for a fix rather than a refund wherever possible.

How to Request a Refund #

Refund requests must be submitted directly through Envato's Help Center, as Envato processes all marketplace transactions and refunds.

  • Open a request via the Envato Help Center.
  • Select the correct order and reason for the refund.
  • Provide clear evidence of the issue, such as screenshots, error messages, or a description of the discrepancy.

Envato reviews each case individually and makes the final decision based on their Refund Policy.

License and Usage After Refund #

If a refund is approved, the license granted for SigmaDocs is void, and any live or production use of the item must be discontinued immediately.

Continued use of SigmaDocs, its source code, or derivative works after a refund has been issued is a violation of the applicable license terms.

Contact #

For questions about this policy or for support before considering a refund, please reach out through the official support channel listed on the SigmaDocs item page on CodeCanyon.